E-government benefits Research Paper Example | Topics and Well Written Essays - 1500 words

E-government benefits - Research Paper Example Convenience is also characterized by availability of many channels brought about by e-government that enables the citizens to choose where and when to receive government services. In addition, citizens with disabilities do not have the trouble of moving from one geographical area to the other seeking government services. Secondly, e-government has simplified application processes. Yigitcanlar & Baum (2006) asserts that citizens can easily apply for government services easily. Through the government websites, a citizen can get answers to his or her question without wading through hundreds of irrelevant information. With e-government, records can be signed digitally, certified legally and delivered electronically to the appropriate locations via the internet. Information can easily be accessed using a standardized feel and look using MassCares suite applications. A MassCares suite application has enabled citizens to serve themselves because routine work of government officials has been automated. In addition, citizens can visit many government agencies with a click of the mouse. With e-government, application process has also been made simpler through single-windows and single-sign –on. Third, e-government has increased citizen’s effectiveness and efficiencies. ... Citizens have found out e-government reduces the amount of time, money as well as materials spend on seeking government services. This is because correspondence between the government officials and citizens can be done via email, shot messaging services or chat rooms. Furthermore, e-government has reduced the chances of citizens making errors in application because automation informs the user in real-time when the error occurs and allow him or her to rectify it on the spot. Effectiveness and efficiency brought about by e-government has enabled some citizens to plan better their personal and professional work. Fourth, e-government has increased democratization. Citizens can easily express their opinions on government policies and activities via online surveys or blogs. In fact, it has been established that citizens especially those who are younger participate on online discussions of political issues and are appealed by e-voting procedures. The citizens can easily exert direct and pro minent influence to legislative processes by increasing their political participation on issues affecting them. According to Roy (2004), e-government allows citizens to interact with government officials as well as politicians on major issues affecting their lives. Instant-messaging, online interactive survey, audio/video presentations and blogging will allow government officials and politicians see and understand people’s views (Alston, 2003). Fifth, e-government has increased transparency and accountability in government agencies. With e-government, citizens (voter) are allowed to get insight on how government decisions and policies are made in real time basis.